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Appointments

You may consult any doctor however, you are encouraged to see the same doctor for a particular episode of illness where possible to ensure continuity of care. An appointment can be made by telephone, online or by calling at the surgery during normal working hours. If you prefer to see a male or female doctor, or a particular doctor or nurse, please make this clear when you contact the surgery to make your appointment. You may book an appointment up to 4 weeks in advance, with a doctor or nurse. Appointments are for 10 minutes. Please advise the receptionist if the appointment is for a first antenatal check or a postnatal check or if you think that your problem will require a longer consultation. If you feel that you require to be seen urgently, please make this clear to the receptionist who will book you into our Urgent Problem Clinic.

If you are unable to keep your appointment please advise the surgery, giving as much notice as possible, so that the appointment may be offered to another patient. If you are more than 10 minutes late for your appointment, the doctor or nurse may not be able to see you and you may be asked to reschedule.

Online Appointments

Doctor’s appointments at the surgery can be made or cancelled online via the link at the top of this page 24 hours a day. To register for this service please ask a member of reception staff for details.

Urgent Problem Clinic

After the morning surgery the doctors run a session which is for urgent problems only. If you have a problem which cannot wait for the next available appointment, you should phone before 10:00 and a receptionist will give you a time to attend. The Urgent Problem Clinic will only deal with the most pressing problem. This allows your problem, and those of other patients waiting, to be dealt with speedily so reducing waiting times and increasing efficiency. This extra session must not be used for obtaining routine sick lines, prescriptions or test results.

Please note that as this clinic is very busy, space is limited. We request that adults attend alone whenever possible, and that children are brought by only one parent or guardian. Thank you for your co-operation.

Adults should realise that many colds, coughs, sore throats and other minor infections will clear by themselves and do not require prescribed medications. Often advice from the pharmacist or symptomatic relief is all that is required. You do not require a doctor’s certificate (sick note) unless you have been off work for 7 or more days.

Self Check-In

Please read all the screens carefully once you have checked yourself in. The screen will advise you where to take a seat as the building has three levels and you may miss your appointment if you are not sitting in the correct waiting area. If you are waiting more than 20 minutes please approach reception.

Pre-Bookable Telephone Consultations

We also have telephone consultations, which can be booked in the same way as face-to face consultations with a doctor. You will be asked for your contact number home, mobile or work, and the doctor will phone you at a specified time about your problem. These are available as part of the doctor’s regular surgeries. Occasionally you might be phoned later if the doctor is not running to time.

Telephone Advice

Practice nurses are available for telephone advice between 12:00 and 12:45 by telephoning the surgery number 0131 557 5545. Please give the receptionist as much information as possible about your problem so your call can be prioritised appropriately. We are not able to return calls to a withheld number.

Interpreting Services

There is an interpreting service available, which is provided by the City of Edinburgh Council Interpretation and Translation Services. Please inform reception if you require an interpreter for you appointment.

Students

Nursing students attend the Practice from time to time. We hope that you will co-operate with us and help the students learn about general practice. You will be informed of their presence in advance, and if you do not wish a student present at a consultation your wishes will be respected. This will not affect your treatment in any way.

Non Attendance

Brunton Place Surgery has a non attendance policy. Should patients fail to attend 3 appointments within any 6 month period we will ask NHS Lothian to remove them from our patient list.

If you cannot attend your appointment, please contact us in good time to inform us. If you do this we can usually offer the appointment to another patient.

 
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