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Patient’s Rights & Responsibilities

Patients have the right to:

    • Receive treatment from a General Practitioner (GP Service)

    • Have the treatment explained to you.

    • Have a relative or friend with you.

    • Decline to be treated in the presence of students or to be involved in medical trials.

    • Have a chaperone e.g. when you are having an intimate examination – we will try to arrange this for you.

    • Have access to an interpreter or signer.

    • Confidentiality.

    • Have access to emergency medical care between 6 p.m. and 8 a.m. during the week, from 6 p.m. Fridays to 8 a.m. Mondays and on some public holidays, this service is for emergency medical conditions only and is provided by Lothian Unscheduled Care Service LUCS).

    • Complain without discrimination.

    • Receive treatment regardless of age, race, gender, social class, religion, sexual orientation, appearance, disability or medical condition.

    • Have access to your medical records under the Access to Medical Records Act of 1990. You must apply on writing to the Practice Manager.

Patients Responsibilities

    • Be on time for appointments.

    • Inform the surgery if you cannot keep an appointment.

    • Inform the surgery or any hospital department or clinic you are attending if you have moved home or changed your telephone number.

    • Use emergency services responsibly.

    • Treat all health care staff politely.


 
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